FAQs

Find the answers to your questions here. If you're looking for information not listed here, please get in touch with our Customer Support team.

ORDERING

Can I change, add to or cancel my order after purchasing?

When you place an order, it goes straight to our distribution centre to allow for speedy delivery from us to you. For this reason, we cannot modify orders; this includes changing the delivery option, delivery address and payment method (so please double-check these details!).

If you've ordered something you no longer want, you can return most items for a full refund (less shipping) once you’ve received your order.


If your order relates to a pre sale item, please contact us and we will advice if changes can be made.

I have not received a confirmation email after purchasing?

You’ll receive an automated confirmation email shortly after placing your order on meyba.com.au. If you cannot find the email, occasionally emails get caught up lost in your junk/spam folder, so please check there.

If you still have not received your confirmation email, please contact us and we can send another out to you.

I have ordered a pre-sale item, when should I expect it?

By ordering a pre-sale item, this item allows you to ensure you don't miss out on securing your favourite merchandise.

The estimated date of shipping will be displayed within the product description on the individual product page. Once your pre-sale item has been dispatched for delivery, you will receive a conformation email notifying you that your order has been shipped!

If you purchase a pre-sale item, or if your order contains a pre-sale item, your order will not be fulfilled and processed until the date specified for pre-sale items to be processed. Orders cannot be partially processed, if you would like all other items to be sent out before the estimated dispatch for pre-sale items, you will need to place them in a separate order.

What payment types do you accept?

We accept VISA, MasterCard, AMEX, PayPal, Klarna and AfterPay payments.

* Afterpay & Klarna is currently only available for Australian Orders.

Stock and Availability

Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.

Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. Motum Brands accept no responsibility for variances in colour or style due to the settings on the users monitor.

They reserve the right to alter without notice or prior warning, prices of products and conditions of sale.

DELIVERY & SHIPPING

Can I change my delivery address?

Unfortunately no. Once you place your order, it is automatically inputted into our system so updates are not possible. Please take as much care as possible when entering your address.

When will my order be shipped?

Orders are dispatched between Monday and Friday (AEST/AED). We aim to ship all orders within 3 business days.

Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

Once your order has been dispatched, you will receive a dispatch email which states your tracking number.

What shipping options do you provide and what are the costs?

DELIVERY

We aim to ship all orders within 3 business days. The below guide is generally how long it takes Australia Post to deliver orders after they have been shipped. Please note that we cannot take any responsibility for the delay in parcel delivery due to circumstances affecting the postage companies.

Please see below info for estimated delivery transit times. All orders are shipping with Australia Post and we aim to dispatch all orders within 3 business days.

If you have any issues or questions with your delivery, please Contact Us.

SHIPPING METHODD:

AUS Standard

Delivery Time: 4 - 10 business days

Cost: $15

New Zealand

Delivery time: 10 - 15 Business Days

Cost: $30

International Rest of World

Delivery time: 20 - 30 Business Days

Cost (based on weight)

  • 0-1kg - $40
  • 1.1-1.5kg - $50
  • 1.6-3kg - $75
  • 3.1-3.5kg - $85
  • 3.6kg + - $100
Can I track my order?

You sure can! As soon as your order is packed and ready to go you will receive an email notification with your tracking information. Keep in mind for some delivery services your tracking can take up to 7 hours to reflect your parcel's journey so don’t stress if you can’t see any movement straight away.

What if my delivery is delayed or lost?

If you feel as though your parcel has taken longer than you thought to arrive, or if you believe it is lost/missing, please contact us. Our team will do its best to get in touch with the courier company to investigate the situation. In some instances, it may be easier for you to get in touch with the courier company if you know the tracking details. However, our goal will be to ensure you receive the items you paid for.

Will I need to pay customs fees?

Each individual country has different customs and duties charges, and in the event that these charges are enforced it will be the responsibility of the person receiving the parcel to pay these charges.

The relevant local authorities may not release parcels until these charges are paid. It may be beneficial to clarify with your local authorities about these charges before placing an order.

RETURNS

I don't like an item, can I send it back?

Absolutely! If you are not 100% happy with your purchase, you are welcome to send it back for a refund (excluding freight costs).

Here are our simple rules of return:

- You have 30 days from purchase to return your item(s) back to our warehouse.

- Item(s) were not Final Sale at the time of purchase.

- Item(s) must be in the original packaging which must be in original condition.

- Item(s) must be unworn and unused with the original tags still attached.

For further instructions, please see our returns page.

My order is faulty, damaged or incorrect. What should I do?

We are so sorry to hear this - let's get this resolved as quickly as possible.

You can reach out to our friendly Customer Service Team via email or the contact us page. Make sure you have your order number, email address and preferred outcome on hand ready to help us provide you with a quick resolution.

Get in touch

Have questions about your order, or a general enquiry?